Privacy Information Management Statement
Enable Software Pty Ltd and Aducate Systems Pty Ltd publish and distribute a range of software applications and provide training and technical support to software end-users. We are required to comply with the National Privacy Principles contained in the Privacy Act 1988. The privacy and security of the personal information that we hold about you is very important to us. This statement is a requirement of the National Privacy Principles, and will assist you in understanding how we collect, store and use your personal information.
Collection and Storage of Personal Information
We most commonly collect information from our customers when you purchase any of our software products through any of our authorised resellers, or when you use one of our product demonstrations. The information collected usually comprises name, address, telephone and email contact details, as well as details of the product you use, and your order ID number. Should you contact us requiring technical or other assistance, we store information relating to your problem and our suggested solutions. This allows us to better provide further assistance should you require it.
Your information is stored by us and our authorised resellers in electronic customer management and database systems which are accessed by authorised users only. These contain security features to ensure the protection and integrity of the data that is held within them.
How We Use Personal Information
We most commonly use personal information to communicate with you about the product you have purchased. These communications could relate to software upgrades, feature variations or enhancements, any particular issues or problems that have been detected within the software and corrective measures that may be taken, and informing you of other products that may be of interest to you. Information is also used to identify software end-users who are legally permitted to use our applications, and therefore assists us in enforcing our copyright and intellectual property rights.
Enable Software Pty Ltd, Aducate Systems Pty Ltd, and our authorised resellers will not disclose your personal information to any third party without your consent unless required to by law.
Access to Information
The National Privacy Principles provide you with the right to assess the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you, or if you would like to correct any of the information that we hold, please contact us as follows:
or write to us:
The Privacy Officer
Enable Software Pty Ltd
PO Box 886
FYSHWICK ACT 2609
We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.
Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the addresses referred to above. Similarly, any complaints in relation to privacy related issues should also be directed to either of these addresses.
From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the www.enablesoftware.com/paragon website. Furthermore, you may request a hard-copy of this Statement from either of the addresses referred to above or by telephoning +61 2 6100 2112.